Reference

Find the Answers You Need Fast

If you have a question about your account, a deposit through PayPal or Venmo, or how access works in your state, this is the right page.

Account QuestionsPayPal & Venmo HelpPlay+ PrepaidState AccessWithdrawal Steps
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omgbet Browse the Questions We Get Asked Most

Browse the Questions We Get Asked Most

This FAQ covers the things you actually need to know — not a broad tour of the platform, but specific answers about how your account behaves, how deposits clear, and what to do when something isn't working the way you expected. Payments via PayPal, Venmo, and Play+ prepaid each have their own flow, and we walk through each one. Access questions —

including which states are eligible under local law — are handled here too, so you're not left guessing. If you're in Columbus and your Venmo transfer is pending, or you want to understand the identity verification step before your first withdrawal, you'll find both answers below. When a question goes beyond what a FAQ can resolve, our support team is reachable through

live chat on the same screen.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • Account Wallet
  • Live Chat Support
GET HELP NOW

Reach Us When the FAQ Falls Short

Some questions need a real conversation. Here are the three ways to reach us — pick whichever fits the moment.

Live Chat Open live chat directly from your account screen. A support agent can pull up your account details and walk through deposit or withdrawal questions in real time.
Email Support Send a detailed message for account verification questions, document submissions, or anything that needs a written record. Expect a reply during standard business hours.
Help Center The on-site help center holds step-by-step account guides, including how to link your PayPal or Venmo and how to complete identity verification before your first payout.
WHY ANSWERS MATTER

How We Keep This FAQ Accurate and Useful

A FAQ is only worth reading if the answers are current and specific. Here's what goes into keeping this one reliable.

Answers from Actual Account Flow

Every answer here comes from real account processes — how PayPal deposits route, how Play+ cards activate, how verification steps run — not generic casino copy.

State Law Transparency

We don't claim nationwide access. Each eligibility answer notes that availability depends on state law so you know exactly where you stand before you proceed.

Updated When Processes Change

When a payment flow changes or a support channel shifts, we update the relevant FAQ entries — outdated steps cause friction we'd rather you not deal with.

Escalation Path Always Available

No FAQ covers every edge case. Each answer points to live chat or email when the situation calls for a real agent rather than a written answer.

What the Account Structure Looks Like

Local payment methods: PayPal, Venmo, Play+3
Encrypted account and wallet sessionsSSL
Mobile account access on both platformsiOS + Android
American English support, state-law eligibility appliesen-US

Frequently Asked Questions

These are the questions we see most often. If yours isn't here, live chat is one tap away from any page on your account.

Go to the cashier in your account, select PayPal, enter your deposit amount, and you'll be directed to your PayPal app to confirm. The funds appear in your account wallet once PayPal confirms the transaction.

Yes, where available under state law. Select Venmo in the withdrawal section, enter the amount, and confirm with your account PIN. Venmo withdrawals follow the same identity verification requirement as other payout methods.

Play+ is a prepaid card you activate through your account. Once linked, you can load funds to it from your account wallet and use it anywhere the card network is accepted, including ATM withdrawals.

Identity verification is a standard account security step. You'll upload a government-issued ID and sometimes a proof-of-address document. The review typically runs before your first withdrawal is processed.

Access depends on state law. Online casino and sportsbook availability is regulated state by state in the United States. Check the eligibility section of your account or contact support to confirm your state's status.

A pending status usually means the payment provider is still processing. For PayPal or Venmo, check your app for a confirmation. If the status hasn't updated after a reasonable wait, contact live chat with your transaction reference.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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